Mazak Expands Service Team to Broaden After-Sales Support

Customers can now take further comfort from Yamazaki Mazak’s increased investment in its ultimate after-sales support, with the announcement of eight new service engineers.

 This latest intake includes two additional in-house engineers, who will work to co-ordinate the daily activities of the field-based specialist team. Reducing the need for engineer call-outs where possible, the increased amount of in-house engineers will also ensure that customers have access to quick-response technical support over the phone, to help them to get their machines back up and running, as soon as possible.

The support team out in the field has also grown, with Mazak employing an additional member for both the Install team and the Planned Service team, as well as taking on four new engineers for the Breakdown team. This growth is in line with Mazak’s goal to arrive at the site of a breakdown within 24 hours, regardless of geographical location, and get customer machines back into production within a 72 hour time frame.

Amongst the recent developments, Mazak has appointed Andy Critcher as UK Service Manager, where he is responsible for overseeing the manufacturer’s installation and service packages, as well as maintenance support and sourcing of spare parts.

Alan Mucklow, Managing Director UK and Ireland, Sales Division at Mazak commented: “There is much more to Yamazaki Mazak than simply manufacturing and selling machines. It’s just as important to have the infrastructure behind the products to support our customers and ensure they reach the full capacity of their machine’s capabilities.

“This expansion to our Service team marks Mazak’s ongoing dedication to service and maintenance, and we plan to continue to grow in this way to ensure we fully support our customers throughout the operational lifetime of their machines, whether they have one Mazak, or twenty.”

With nearly 100 dedicated support staff, Mazak has the most comprehensive customer support operation of any machine tool manufacturer in the UK.

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